Overview
The impersonal character of the digital environment on the one hand and its vulnerability to unfair commercial practices on the other, weakens the relationship between providers and consumers, thereby increasing consumer concerns when transacting online. Enhancing consumer trust in digital markets is one of the main challenges in the development of e-commerce.
Legal Services
At ZK Law Firm we provide cutting-edge advice to brands and retailers as well as service providers including marketplaces, technology providers, payment service providers and other players using 4.0 technologies addressed to consumers, to design consumer friendly strategies across all channels of sale, to establish consumer-fair practices and to create robust, agile services.
Our Services include:
- Auditing of services and products and the sales strategies, to enhance compliance with consumer protection laws
- Strategic legal advice for a service/product’s design, sales and marketing strategy to ensure consumer protection by design and by default
- Legal advice to online platforms, Web/Mobile Apps, marketplaces and e-shops to design consumer friendly under a law perspective B2C strategies
- Legal advice and draft of:
- digital content subscription terms,
- terms of sale for e-commerce, m – commerce
- Cancellation Policies
- Refund Policies
- Withdrawal Policies
- Customer Care Policies
- Loyalty Schemes and operations
- Competitions and Promotions T&Cs
- Consultation and draft of End User License Agreements (EULAs)
- Payment services T&Cs
- Compliance assessments with regulated markets legal framework (consulting on KYC, SCA issues)
- dispute resolution and redress and litigation.
